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FAQS

Frequently asked questions


How can I become a customer?

  • You can register your company on our website by the registration form. After this you can view our wholesale prices and place your first order right away. As a wholesaler, we only accept business customers with a valid VAT number.

Where can I go with a question about an item?

I cannot find an article, what now?

  • With the search function, you can find most of our product. If you still can't find the specific product, you can always contact us by mail or WhatsApp.

Can I add something to my previous placed order?

  • Unfortunately it is no longer possible to add something to an already placed order. We see all additions as a new order!

How do I submit a name change?

Can I collect my order in the warehouse myself?

  • Unfortunately, this is no longer possible. You can only order by our online store.

Can I also pick up my web order?

  • Yes, that's no problem. After placing your order, contact us by telephone or email and we will inform you when your order is ready. 

What should I do with a damaged shipment?

When can I expect my order to be delivered?

  • After we shipped out your order, you will automatically receive an email with a Track & Trace link to follow your shipment. 

Where can I find my invoices?

  • Here is the link: 

    https://www.vanosimports.com/my/invoices

    Step-by-step guide:

    1. Go to the footer (at the very bottom) of the website.
    2. Click on 'My Account.'
    3. Then, click on 'My Invoices' in the navigation menu (on the left side of the screen).
    4. Your orders will be displayed.
    5. Click on 'Actions' and download the PDF of the invoice.